Service Ambassador

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

We are seeking a Service Ambassador to join our hotel team.

Job Description

The Service Ambassador will be responsible for providing exceptional customer service to guests, responding to their needs and resolving any issues that may arise.

Key Responsibilities:
  • Operate the telephone switchboard, process guest requests for wake up calls, and connect and direct calls to the appropriate extension.
  • Receive, record, and relay messages accurately.
  • Log all guest requests or issues into the computer, contact the appropriate individual or department, and follow up with the guest to ensure their request has been resolved.
  • Provide information to guests about room features, property amenities, and local areas of interest.
  • Process Food and Beverage orders, answer questions on menu selection, and record transactions in point-of-sale systems.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting while using the guest's name when possible.
Required Skills and Qualifications:
  • Display high grooming standards.
  • Have a genuinely warm and welcoming demeanor.
  • Show energising motivation - it's infectious - no job is too big or too small.
  • Have a passion and burning desire to be the best in the industry.
Benefits:

Pier One Sydney Harbour Autograph Collection is a leading lifestyle hotel, designed for experience seekers. Our hotel features award-winning event venues, a restaurant, and a vibrant pier with waterside bar and dining offerings.

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