
Intake Process Manager
3 days ago
We are seeking a highly skilled Intake Coordinator to manage the onboarding process of new participants.
The successful candidate will be responsible for connecting participants with suitable support workers and programs, developing schedules of support and service agreements, maintaining case notes and participant files, and ensuring seamless communication with internal and external stakeholders.
About This Role:
- Relevant experience in the sector is highly regarded
- Excellent customer service skills, showing compassion and understanding
- Effective team player with ability to collaborate
- Excellent communication skills, both written and verbal
- Ability to work under pressure, managing competing tasks and priorities
Key Responsibilities:
- Connecting participants with suitable support workers and programs
- Maintaining case notes and participant files
- Developing schedules of support and service agreements
- Ensuring effective communication with internal and external stakeholders
- Scheduling rosters and filling cancellations
- Investigating and registering incidents
- Providing support and mentoring to support staff
- Preparing reports as requested
About You:
- Strong organizational and time management skills
- Highly developed interpersonal and communication skills
- Able to work independently and as part of a team
- Familiarity with relevant policies and procedures
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