Customer Service Ambassador

2 months ago


St Kilda, Victoria, Australia Commonwealth Bank Full time

About Our Team

We're a diverse and inclusive team at the Commonwealth Bank, dedicated to delivering exceptional customer experiences. As a Customer Service Representative, you'll be the friendly voice our customers hear when they contact us.

Your Role

You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. Your responsibilities will include:

  • Concierge and welcome calls to ensure a seamless customer experience
  • Missed payments and early-intervention collections to help customers get back on track
  • Simple customer service enquiries to resolve customer issues efficiently

What We're Looking For

We're interested in hearing from people who genuinely care about the experience of customers, have excellent communication skills, and are able to navigate new technology and computer systems. If you're naturally curious, resilient, empathetic, and adaptable, with aspirations to grow your career with us, we'd love to hear from you.

Availability and Training

To be considered for this role, you must have a minimum of 10 hours availability per week, split over 2 shifts. You'll also need to be available to work from our office once a fortnight. Training will commence from the start date, with all new starters undergoing mandatory training for 4 weeks, 15 hours per week on Monday, Tuesdays, and Thursdays - 9.00am - 2.00pm. Throughout your training, you'll be fully supported with dedicated leadership and a progressive learning model.



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