Customer Service Ambassador

1 month ago


St Kilda, Victoria, Australia Commonwealth Bank Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our contact centre team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients across a range of products and services.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other channels
  • Assist customers with day-to-day banking activities, including account management and transactions
  • Empathetically handle customer inquiries and concerns, providing solutions and alternatives when necessary
  • Work collaboratively with colleagues to resolve customer issues and improve overall customer experience
  • Stay up-to-date with product knowledge and banking regulations to provide accurate and informed support
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and ability to think critically
  • Proficiency in using technology and computer systems
  • Availability to work a minimum of 10 hours per week, split over 2 shifts
  • Ability to work from our Collins Street office once a fortnight
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Flexible work arrangements, including remote work options
  • Training and support to help you succeed in your role

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have the skills and experience to succeed in this role, we encourage you to apply.



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