Current jobs related to Electronic Security Operations Lead - Sydney, New South Wales - beBeeServiceManager

  • Electronic Security Apprentice

    1 week ago

    Sydney, New South Wales, Australia Ryalex Security Full time

    **About us**:Ryalex Security is 100% Australian owned and operated with representation in all Australian states and territories. We deliver state-of-the-art system integration solutions or standalone security systems for Schools, Government agencies, Councils and local businesses. We offer a range of services including installation, maintenance and...

  • Leading Electronic Security Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeElectronicSecurity Full time $120,000 - $133,928

    We are seeking a seasoned expert to lead our technical team.Job OverviewThis role is responsible for overseeing the installation, maintenance, and repair of electronic security systems on various defense bases.Main Responsibilities:Manage a team of skilled techniciansConduct routine checks and address any issues with the electronic security...

  • Electronic Security Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Ryalex Security Full time

    **About us**:Ryalex Security is 100% Australian owned and operated with representation in all Australian states and territories. We deliver state-of-the-art system integration solutions or standalone security systems for Schools, Government agencies, Councils and local businesses. We offer a range of services including installation, maintenance and...

  • Electronic Security

    1 day ago

    Sydney, New South Wales, Australia Barrenjoey Locksmiths and Alarms Full time $100,000 - $120,000 per year

    Electronic Security - Operations Manager / TechnicianBarrenjoey Locksmiths & Alarms | Brookvale, NSWOwn the alarms & CCTV business – stay hands-on while running and growing a business.About UsBarrenjoey Locksmiths & Alarms has been securing residential, commercial, and industrial properties across the Northern Beaches and Greater Sydney for over 40 years....

  • Leading Electronics Security Expert

    2 weeks ago

    Sydney, New South Wales, Australia beBeeElectronics Full time $100,000 - $150,000

    Job Title: Electronic Security Leader">Job Description: As an Electronic Security Leader, you will be responsible for driving sales growth and delivering exceptional customer outcomes in the security services sector. You will lead a team of professionals to identify and pursue new business opportunities, develop strategic plans, and implement solutions that...

  • Electronics Security Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSecurity Full time $100,000 - $140,000

    Electronics Security SpecialistAs an Electronics Security Specialist, you will play a crucial role in safeguarding our organization's assets and ensuring the highest level of security for our operations.ResponsibilitiesDesign and Implement comprehensive electronic security systems tailored to meet the specific needs of major projects.Conduct thorough site...

  • Electronics Security Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Bebeesecurity Full time

    Electronics Security SpecialistAs an Electronics Security Specialist, you will play a crucial role in safeguarding our organization's assets and ensuring the highest level of security for our operations.ResponsibilitiesDesign and Implementcomprehensive electronic security systems tailored to meet the specific needs of major projects.Conduct thorough site...

  • Electronic Security Leader

    1 week ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $180,000

    Leadership RoleAs a senior leader, you will oversee the sales operation and drive revenue growth across NSW.Key Responsibilities:Drive customer service excellence Lead, motivate and support internal and external teams Execute regional strategy to drive revenue growth Build strong relationships with key accounts Monitor market trends and competitor activity...

  • Electronics Security Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeServiceTeamLeader Full time $120,000 - $133,928

    About the Role">We are seeking a highly skilled and experienced Service Team Leader to manage a team of technicians conducting service and maintenance of electronic security systems. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and leading a high-performing team.

  • Security Technician

    2 weeks ago

    Sydney, New South Wales, Australia Ryalex Security Full time

    **About us**:Ryalex Security is 100% Australian-owned and operated with representation in all Australian states and territories. We deliver integrated solutions for Schools, Government agencies, Councils, 24-hour gyms, and local businesses. Based in the Sutherland Shire**About the role**:Ryalex Security is seeking to employ an experienced security technician...

Electronic Security Operations Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeServiceManager Full time $90,000 - $120,000
Job Overview

The Service Desk Manager is a key role responsible for leading the team that coordinates and schedules service technicians across electronic security projects and maintenance activities.

This position ensures customer requests, faults, and preventative maintenance tasks are logged, prioritized, and scheduled efficiently, while maintaining high standards of customer service, compliance, and technician productivity.

  • Service Coordination & Scheduling
  • Manage the scheduling of field service technicians to optimize utilization, minimize downtime, and ensure timely response to customer requests.
  • Oversee job allocation, including preventative maintenance, urgent breakdowns, and project support tasks.
  • Coordinate with customers, subcontractors, and suppliers to confirm appointment times, access requirements, and service expectations.
  • Customer Experience
  • Ensure all customer requests are logged, acknowledged, and responded to in line with agreed service level agreements.
  • Act as the primary escalation point for customers with urgent or unresolved service issues.
  • Maintain strong communication with clients, providing updates on job status, technician ETAs, and completion reports.
  • Performance & Reporting
  • Track and report on key metrics such as first-time fix rate, technician utilization, service level agreement compliance, and customer satisfaction.
  • Analyze service desk data to identify recurring faults, scheduling bottlenecks, and improvement opportunities.

Requirements

  • Experience in service desk, scheduling, or operations management (electronic security or related industries preferred).
  • Demonstrated ability to lead a small-to-medium team in a high-volume scheduling environment.
  • Familiarity with service management software.
  • Understanding of electronic security systems desirable but not essential.
  • Strong organizational and scheduling skills, with the ability to manage competing priorities.
  • Excellent communication skills (both customer-facing and internal).
  • Analytical thinker with problem-solving and continuous improvement mindset.
  • Customer-focused with a professional and solutions-oriented approach.

What We're Looking For

We're looking for a driven and ambitious professional with a passion for account management and a desire to work in a dynamic industry leader.