Customer Service Director
4 weeks ago
Drakes Supermarkets is a retail industry leader, with a strong commitment to customer satisfaction and employee development.
We are seeking a highly motivated and experienced retail professional to join our team as a Store Manager - Customer Service. The successful applicant will have a proven track record in customer service, team management, and problem-solving.
Key Responsibilities:
- Lead a team of customer service representatives to deliver exceptional customer experiences
- Develop and implement customer service strategies to drive sales growth and customer loyalty
- Manage store operations, including inventory management, stock control, and visual merchandising
- Collaborate with the management team to achieve business objectives and improve store performance
- Coach and develop team members to improve their customer service skills and knowledge
Requirements:
- Proven experience in customer service and team management
- Strong communication and interpersonal skills
- Ability to work in a fast-paced retail environment
- High school diploma or equivalent required; degree in business or related field preferred
What We Offer:
- Competitive salary and benefits package
- Opportunities for career advancement and professional development
- A dynamic and supportive work environment
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, please submit your application.
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