Onboarding Experience Manager

2 days ago


Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000

Are you a customer experience specialist looking to make a meaningful impact in IT & Automation?

About the Role

We're seeking an exceptional Onboarding Specialist to lead seamless customer transitions, ensuring our cutting-edge solutions deliver top-tier support and satisfaction.

Key Responsibilities
  • Develop personalized onboarding experiences that exceed customer expectations
  • Collaborate with internal teams to design and implement effective onboarding processes
  • Coordinate training and support initiatives to ensure smooth implementation of IT & automation solutions
  • Create engaging user guides and training programs for customers
  • Provide go-to expertise for go-live support and post-launch check-ins
  • Continuously improve our onboarding processes to drive customer success
What We're Looking For
  • A customer-centric professional who thrives in fast-paced environments
  • A logical problem-solver with excellent communication skills
  • A proactive team player who prioritizes projects and keeps stakeholders informed
  • Tech-savviness, including familiarity with Microsoft Dynamics Suite and business process automation
  • A positive attitude and collaborative mindset

If you're passionate about delivering exceptional customer experiences and driving innovation, we'd love to hear from you



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