Concierge Services Manager
1 month ago
We are seeking a highly skilled and experienced Concierge Services Manager to join our team in Adelaide. As a key member of our Hospitality Services team, you will be responsible for delivering exceptional customer experiences across two landmark assets. Your primary focus will be on ensuring a consistently high level of service delivery, proactive tenant engagement, and supporting tenant activation initiatives.
Key Responsibilities- Lead a team of Concierge staff, providing guidance and support to ensure exceptional customer service delivery.
- Develop and implement strategies to enhance the customer experience, including proactive engagement and tenant activation initiatives.
- Collaborate with stakeholders to ensure seamless service delivery and resolve any issues that may arise.
- Monitor and report on key performance indicators (KPIs) to ensure service delivery meets or exceeds expectations.
- Identify opportunities for innovation and improvement, and implement changes to enhance the customer experience.
- Minimum 2 years' experience in a customer-facing role, preferably in a hospitality or customer service environment.
- Proven track record of delivering exceptional customer experiences and improving customer satisfaction.
- Strong leadership and team management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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Concierge Executive
4 weeks ago
Hobart, Tasmania, Australia Grupo Mantra Full timeJob Title: Concierge ExecutiveAccor is a world leader in the hospitality industry, present in 110 countries, with more than 5,000 hotels, 10,000 restaurants and bars, 30+ Qantas Lounges and 50+ Commercial Offices. The group deploys an integrated hospitality ecosystem that is among the most diversified in the world, notably associating luxury and high-end...
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Concierge Ambassador
4 weeks ago
Hobart, Tasmania, Australia Hilton Hotels Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Concierge Attendant to join our team at DoubleTree by Hilton Hobart. As a key point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable experience.Key ResponsibilitiesProvide information and advice to guests...
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Precinct Head Concierge
3 weeks ago
Hobart, Tasmania, Australia Grupo Mantra Full timePrecinct Head ConciergeAccor is a world leader in the hospitality industry, with a presence in 110 countries and a portfolio of over 5,000 hotels, 10,000 restaurants and bars, and 30+ Qantas Lounges. Our integrated hospitality ecosystem is among the most diversified in the world, offering a range of luxury and high-end brands, mid-range and economic offers,...
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Concierge Executive
1 month ago
Hobart, Tasmania, Australia Grupo Mantra Full timeConcierge ExecutiveAt Accor, we're transforming the world of tomorrow by delivering exceptional hospitality experiences. As a Concierge Executive, you'll be the face of our brand, providing bespoke services to our discerning clients in Adelaide.Key Responsibilities:Proactively greet and welcome tenants and visitors, providing exceptional customer service.Be...
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Precinct Head Concierge
1 month ago
Hobart, Tasmania, Australia Grupo Mantra Full timePrecinct Head ConciergeAccor is a world leader in the hospitality industry, with a presence in 110 countries and a portfolio of over 5,000 hotels, 10,000 restaurants and bars, and 30+ Qantas Lounges. Our integrated hospitality ecosystem is among the most diversified in the world, offering a range of luxury and high-end brands, mid-range and economic offers,...
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Concierge Ambassador
1 month ago
Hobart, Tasmania, Australia Grupo Mantra Full timeAbout the RoleWe are seeking a highly skilled and experienced Concierge Executive to join our team at Accor Hospitality Services in Adelaide. As a key member of our team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our tenants and visitors.Key ResponsibilitiesProactively greet, welcome, and serve...
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Concierge Ambassador
3 weeks ago
Hobart, Tasmania, Australia Hilton Hotels Full timeAbout DoubleTree by Hilton HobartWe are seeking a highly skilled and passionate Concierge Attendant to join our team at DoubleTree by Hilton Hobart. Located in the heart of Hobart, our hotel offers a unique blend of modern amenities and warm hospitality.What will I be doing?As a Concierge, you will be the face of our hotel, providing exceptional service to...
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Precinct Head Concierge
3 weeks ago
Hobart, Tasmania, Australia Grupo Mantra Full timePrecinct Head ConciergeAccor is a world leader in the hospitality industry, with a presence in 110 countries and a portfolio of over 5,000 hotels, 10,000 restaurants and bars, and 30+ Qantas Lounges. Our integrated hospitality ecosystem offers a diverse range of brands, including luxury and high-end, mid-range, and economic options, as well as exclusive...
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Concierge Ambassador
1 week ago
Hobart, Tasmania, Australia Hilton Hotels Full timeAbout the RoleWe are seeking a highly skilled Concierge Attendant to join our team at DoubleTree by Hilton Hobart. As a Concierge, you will be the go-to person for both our guests and VIPs, ensuring their stay is nothing short of amazing.Key ResponsibilitiesGreet guests with a warm smile and friendly attitude, making sure they feel taken care of from...
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Concierge Ambassador
3 weeks ago
Hobart, Tasmania, Australia Hilton Hotels Full timeAbout DoubleTree by Hilton HobartWe are seeking a skilled Concierge Attendant to join our team at DoubleTree by Hilton Hobart, a 206-room hotel located in the heart of Hobart, within walking distance to the CBD, waterfront, and Salamanca Place.What will I be doing?As a Concierge, you will be the go-to person for both our guests and VIPs, ensuring their stay...
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Concierge Ambassador
1 week ago
Hobart, Tasmania, Australia Hilton Hotels Full timeAbout the RoleWe are seeking a highly skilled Concierge Attendant to join our team at DoubleTree by Hilton Hobart. As a Concierge, you will be the go-to person for both our guests and VIPs, ensuring their stay is nothing short of amazing.Key ResponsibilitiesGreet guests with a warm smile and friendly attitude, making sure they feel taken care of from...
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Concierge Attendant
1 month ago
Hobart, Tasmania, Australia Hilton Hotels Full timeAbout the RoleWe are seeking a highly skilled and experienced Concierge Attendant to join our team at Hilton Hotels. As a key point of contact for guests and VIP guests, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable and enjoyable stay.Key ResponsibilitiesProvide information, advice, and...
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Hospitality Services Manager
1 week ago
Hobart, Tasmania, Australia Grupo Mantra Full timeAccor Hospitality Services is a world leader in delivering bespoke hospitality solutions that are human-centric, animated, and inspiring. We are searching for a talented Precinct Head Concierge to join our growing team in Adelaide.The successful candidate will be responsible for the delivery of Accor's Concierge services across two landmark assets, including...
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Concierge Executive
3 weeks ago
Hobart, Tasmania, Australia Grupo Mantra Full timeAt Accor, we're transforming the world of tomorrow by delivering exceptional hospitality experiences. As a Concierge Executive, you'll be the face of our brand, providing unparalleled service to tenants and visitors in our Adelaide office building.Key Responsibilities:Proactively greet and welcome tenants and visitors, setting the tone for an exceptional...
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Hospitality Services Manager
1 month ago
Hobart, Tasmania, Australia Grupo Mantra Full timeAbout the RoleWe are seeking a highly skilled and experienced Precinct Head Concierge to join our team in Adelaide. As a key member of our Hospitality Services team, you will be responsible for delivering exceptional customer experiences across two landmark assets.Key ResponsibilitiesLead a team of concierge staff to provide proactive and personalized...
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Hospitality Services Manager
1 month ago
Hobart, Tasmania, Australia Grupo Mantra Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our team as a Precinct Head Concierge. This is a unique opportunity to be part of a dynamic and growing organization, delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesLead a team of concierge professionals, providing guidance and...
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Concierge Ambassador
2 days ago
Hobart, Tasmania, Australia Hilton Hotels Full timeAbout DoubleTree by Hilton HobartHilton's first hotel in Tasmania - DoubleTree by Hilton Hobart is situated in the heart of Hobart within walking distance to the CBD, the waterfront, and Salamanca Place. The hotel features 206 well-appointed rooms, a restaurant and bar, two versatile meeting rooms, an indoor swimming pool, and a state-of-the-art fitness...
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Concierge Executive
2 months ago
Hobart, Tasmania, Australia Grupo Mantra Full timeJob Summary:We are seeking a highly skilled and experienced Concierge Executive to join our team at Grupo Mantra. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our clients.Key Responsibilities:Provide proactive and personalized service to clients, ensuring...
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Customer Service Manager
1 week ago
Hobart, Tasmania, Australia Hilton Hotels Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to oversee guest needs and deliver exceptional service at our hotel.Key ResponsibilitiesWelcome guests with a smile and create a positive first impression.Chat with guests regularly to gather feedback and address any concerns.Know the hotel's amenities and services to provide guests with...
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Customer Service Manager
1 week ago
Hobart, Tasmania, Australia Hilton Hotels Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to oversee guest needs and deliver exceptional service at our hotel.Key ResponsibilitiesWelcome guests with a smile and create a positive first impression.Chat with guests regularly to gather feedback and address any concerns promptly.Know the hotel's amenities and services to provide...