Concierge Services Manager

1 month ago


Hobart, Tasmania, Australia Grupo Mantra Full time
About the Role

We are seeking a highly skilled and experienced Concierge Services Manager to join our team in Adelaide. As a key member of our Hospitality Services team, you will be responsible for delivering exceptional customer experiences across two landmark assets. Your primary focus will be on ensuring a consistently high level of service delivery, proactive tenant engagement, and supporting tenant activation initiatives.

Key Responsibilities
  • Lead a team of Concierge staff, providing guidance and support to ensure exceptional customer service delivery.
  • Develop and implement strategies to enhance the customer experience, including proactive engagement and tenant activation initiatives.
  • Collaborate with stakeholders to ensure seamless service delivery and resolve any issues that may arise.
  • Monitor and report on key performance indicators (KPIs) to ensure service delivery meets or exceeds expectations.
  • Identify opportunities for innovation and improvement, and implement changes to enhance the customer experience.
Requirements
  • Minimum 2 years' experience in a customer-facing role, preferably in a hospitality or customer service environment.
  • Proven track record of delivering exceptional customer experiences and improving customer satisfaction.
  • Strong leadership and team management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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