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Concierge Ambassador

1 month ago

Hobart, Tasmania, Australia Hilton Hotels Full time

About DoubleTree by Hilton Hobart

Hilton's first hotel in Tasmania - DoubleTree by Hilton Hobart is situated in the heart of Hobart within walking distance to the CBD, the waterfront, and Salamanca Place. The hotel features 206 well-appointed rooms, a restaurant and bar, two versatile meeting rooms, an indoor swimming pool, and a state-of-the-art fitness center. With a workplace ranked in the top 3 great places to work in Australia, we offer a competitive industry rate, worldwide travel discounts, and free access to growth and development opportunities. Our workplace culture fosters personal well-being and gives you free access to Employee Assistance Programs to support your mental and physical well-being.

Responsibilities

  • Greet guests with a warm smile and friendly attitude, making sure they feel taken care of from check-in to check-out.
  • Be the local expert Share your favorite spots for dining, entertainment, and attractions, tailored to what guests will love most.
  • Book and confirm reservations for restaurants, tours, transport, or any fun activity guests want to enjoy during their stay.
  • Handle questions, requests, or concerns with ease, always offering helpful solutions to keep guests happy.
  • Stay in the know about all the hotel's amenities, promotions, and events so you can pass on the latest and greatest info to guests.
  • Jump in to assist the guest service agents or porters whenever needed to keep things running smoothly.

Requirements

  • Bring a positive vibe and great communication skills to every interaction.
  • A passion for delivering top-notch service and making every guest feel special.
  • Always show up polished and professional, with attention to grooming.
  • Be flexible and ready to handle whatever comes your way with ease.
  • Comfortable working solo or jumping in as part of the team.
  • Know your way around the local area so you can share the best recommendations.
  • Must have a valid Australian driver's license.

About the role

This role is perfect for someone who is passionate about delivering exceptional guest experiences. As a Concierge, you will be the go-to person for both our guests and VIPs, ensuring their stay is nothing short of amazing. If you have a positive attitude, great communication skills, and a passion for delivering top-notch service, we would love to hear from you.