Higher Education Outreach Officer

3 days ago


Melbourne, Victoria, Australia Navitas Full time
Student Engagement Advisor Role
We are seeking a highly skilled Student Engagement Advisor to join our dynamic Student Engagement team. In this fixed-term 12-month contract role, you'll provide professional advice and services to students, collaborating with academic and specialist colleagues to ensure student success.

As a Student Engagement Advisor, you'll be responsible for responding to student enquiries, completing administrative tasks, and providing course sequence advice. You'll also liaise with academic and specialist staff to ensure students are properly supported. If you're passionate about delivering exceptional customer service and have experience in a tertiary education setting, we encourage you to apply.

Key Responsibilities:
  • Respond to student enquiries across various service channels.
  • Proactively engage with students via inbound/outbound calls, emails, and other platforms.
  • Complete administrative tasks and data entry accurately.
  • Assist with re-enrolments and provide course sequence advice.
  • Liaise with academic and specialist staff to ensure students are properly supported.
  • Apply policies and procedures to provide accurate, timely advice.


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