Technical Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $130,000
About the Role

We are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide high levels of technical support to our customers across a wide variety of technologies.

Main Duties:
  • Provide 1st and 2nd Level support to our customers
  • Troubleshoot hardware and software related issues
  • Respond to client support tickets
  • Log incidents and service requests in the relevant ITSM tool
About You

To be successful in this role, you will need to have a strong focus on customer service as well as have a broad set of technical skills. You will need to be organised, have great communication skills and have great attention to detail.

Key Skills & Experience:
  • 3+ years IT hands on experience in a Managed Services Environment
  • 2+ years working in a Service Desk environment
  • 2+ years providing Onsite customer support
What We Offer

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We'll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customers we support.

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