Memorial Sales Consultant

2 weeks ago


Minchinbury, Australia Invocare Full time
About the Role

The Multicultural Unit at InvoCare is seeking a skilled Memorial Consultant to provide exceptional customer service and sales to families in anticipation or at the time of need for memorialization of their loved ones.

This role requires a strong community profile and network in the community to deliver exceptional customer service and sales by being the expert on our sites, products, and services.

Key Responsibilities
  • Sales of Cremation and Burial Sites, Products, and Services: Respect individual family's needs and wishes while achieving sales targets and expectations.
  • Presentation of Product and Service Options: Present options to clients with sensitivity to achieve sales targets and expectations.
  • Exceptional Customer Service: Respond to general enquiries in the park, such as memorial look-ups, raising work orders for maintenance of sites, and at all levels of contact with external and internal customers, by telephone and face-to-face.
  • Effective Communication: Competency in spoken and written English and Mandarin.
Requirements
  • Previous experience managing sales revenue and quota targets.
  • Strong marketing and networking ability.
  • Excellent written and oral communication skills and ability to display compassion and empathy.
  • Fluency in Mandarin and English.
  • Ability to conduct training sessions for small groups.
  • Good computer literacy skills.
  • Appreciation of the sensitive nature of a sales program in the cemetery/crematoria industry.
  • Ability to remain confidential and discrete.
  • Smart and commercial approach.
Benefits
  • Reward and recognition programs.
  • Tailored induction and training programs.
  • Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience.
  • Networking opportunities across the business and with peers.
  • Birthday and paid parental leave.
  • Free access Employee Assistant Program.
  • We are a diverse workplace and equal opportunity employer.


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