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Memorial Sales Consultant
2 months ago
The Multicultural Unit at InvoCare is seeking a skilled Memorial Consultant to provide exceptional customer service and sales to families in anticipation or at the time of need for memorialization of their loved ones.
This role will require you to work with families in organizing cremation and memorialization for their loved ones, presenting product and service options with sensitivity and to achieve sales targets and expectations.
Key Responsibilities- Sales of Cremation and Burial Sites, Products, and Services: Respect individual family's needs and wishes while meeting sales targets and expectations.
- Product and Service Presentations: Present options to clients with sensitivity and achieve sales targets and expectations.
- Customer Service: Provide exceptional customer service by responding to general enquiries in the park, such as memorial look-ups, raising work orders for maintenance of sites, and at all levels of contact with external and internal customers.
- Effective Communication: Communicate effectively with competency in spoken and written English and Mandarin.
- Strong Marketing and Networking Ability: Extensive networking within the Chinese community and making direct contact and reaching out to potential clients.
- Excellent Written and Oral Communication Skills: Display compassion and empathy while communicating with clients.
- Fluency in Mandarin and English: Communicate effectively with clients in both languages.
- Ability to Conduct Training Sessions: Conduct training sessions for small groups.
- Good Computer Literacy Skills: Utilize computer systems to manage sales and customer interactions.
- Appreciation of Sensitive Nature of Sales Program: Understand the sensitive nature of a sales program in the cemetery/crematoria industry.
- Ability to Remain Confidential and Discrete: Maintain confidentiality and discretion when dealing with client information.
- Smart and Commercial Approach: Approach sales and customer interactions with a smart and commercial mindset.
- Reward and Recognition Programs: Receive recognition and rewards for outstanding performance.
- Tailored Induction and Training Programs: Participate in comprehensive induction and training programs to ensure success in the role.
- Well-Designed and Fitted-Out Locations: Work in well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client experience.
- Networking Opportunities: Network with peers across the business.
- Birthday and Paid Parental Leave: Enjoy birthday and paid parental leave benefits.
- Free Access to Employee Assistant Program: Access to an employee assistant program for support and guidance.
- Annual Family Day Social Events: Participate in annual family day social events.
- Diverse and Inclusive Workplace: Work in a diverse and inclusive workplace that reflects the communities served.
