Strategic Event and Problem Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeProblem Full time $120,000 - $140,000
Key Role: Event and Problem Manager

This is a crucial position that demands an experienced Event and Problem Manager to oversee the entire event management lifecycle, ensuring seamless operations across various platforms, tools, and client environments.

Responsibilities and Expectations
  • Lead the continuous improvement of the Event Management framework, policies, and lifecycle, promoting best practices and efficient processes.
  • Collaborate closely with engineering and operations teams to design, test, release, and optimize alerting capabilities, resulting in actionable responses to meaningful events.
  • Develop and maintain event recipes and correlation rules to minimize alert fatigue and enhance incident response and operational efficiency.
  • Act as a key stakeholder in software development life cycles (SDLC) and change processes, ensuring operational acceptance and early life support (ELS) of new monitoring capabilities.
  • Drive collaboration among resolver groups, vendors, and client delivery teams to align monitoring insights with problem management and risk mitigation strategies.
  • Oversee governance reporting, KPI measurement, audit support, and regular tuning to ensure events remain relevant and effective.
  • Work closely with the Problem Management team to manage the lifecycle of problems, guaranteeing commitments to Enterprise customers.
Required Skills and Qualifications
  • Thorough understanding of Event Management, monitoring tools, and service alerting technologies.
  • Minimum 3 years of experience in Service Management, IT operations, or enterprise monitoring within an ICT environment.
  • Incident and Problem Management expertise.
  • ITIL Foundation certification required; deeper ITIL knowledge or alignment highly recommended.
  • Proven ability to govern complex processes and collaborate across a matrixed stakeholder environment, including external vendors.
  • Strong communication and negotiation skills, enabling effective presentation at senior stakeholder level.
  • Australian Citizenship required, with eligibility for AGSVA Baseline clearance.
Essential Characteristics

This role requires an individual who can effectively balance technical expertise with strong interpersonal and leadership skills. The ideal candidate will possess a unique blend of business acumen and technical knowledge, enabling them to drive positive change and deliver exceptional results.

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