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National Service Director
2 months ago
C3Talent is seeking a highly skilled and experienced National Service Manager to lead and grow our service division. As a key member of our team, you will be responsible for driving business growth, developing new channels and service streams, and cultivating strong relationships with clients and partners.
Key Responsibilities- Service Leadership: Maintain a strong working knowledge of company products, services, and industry standards to drive business growth and customer satisfaction.
- Customer Engagement: Establish and maintain proactive relationships with customers, ensuring regular interaction and resolving queries and complaints promptly.
- Service Quality: Ensure customer retention by meeting service commitments and providing excellent service, maintaining high service quality through field presence and regular audits.
- Market Analysis: Perform regular market analysis to keep pricing competitive and oversee tender and quoting activities.
- Commercial Input: Provide commercial input to the sales team for profitable business growth and articulate the value proposition effectively.
- Staff Management: Recruit, develop, motivate, and evaluate staff, ensuring effective staffing levels and continuous improvement of work processes.
- Strategic Planning: Work with senior management to establish strategic departmental goals, manage the departmental budget, and achieve service KPIs.
We are looking for a proven leader in service maintenance or a related technical field, with a proven track record in building and growing service, maintenance, building, or a facilities management businesses. You should bring a wealth of experience in sales and customer service, along with strong people management skills. Your excellent commercial understanding and strategic mindset enable you to drive business growth effectively. You possess outstanding organisational and communication abilities, solid IT skills, and familiarity with local business practices. Proficiency in written and spoken English is essential.
What's on OfferC3Talent offers a rapidly expanding organisation with opportunities for career growth and professional development. You will enjoy mentoring and exposure to senior stakeholders, boosting your professional development.
