Expert Customer Service Professional

1 week ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $76,419 - $79,651

Financial Assistance Specialist

A unique opportunity has arisen for a dedicated professional to provide expert support to customers experiencing financial hardship.

Key Responsibilities:

  • Assess customers' financial positions, including their liabilities and assets
  • Handle sensitive conversations surrounding financial situations, demonstrating exceptional interpersonal skills
  • Provide appropriate advice on available options

Requirements:

  • Proven customer service experience
  • Genuine passion for providing first-class customer service
  • High attention to detail when dealing with customer enquiries
  • Exceptional communication skills
  • Great computer skills to work with multiple systems simultaneously
  • Ability to work towards individual targets and team goals
  • Strong empathy and the ability to build rapport with customers

What You'll Get:

  • Potential for permanent contract or career progression opportunities
  • $37.78/hour + Super
  • Industry leading training

This is a full-time position working 37.5 hours per week, Monday to Friday, with 2-3 later shifts per week. Work from home flexibility is also available (2 days WFH).

Job Overview: The primary goal of the Financial Assistance Specialist is to provide assistance to customers who are facing financial difficulties by assessing their financial situation, providing guidance, and connecting them with relevant resources.

Responsibilities:

  • Conduct thorough assessments of customers' financial situations to identify areas for improvement
  • Develop and implement personalized plans to help customers achieve financial stability
  • Build strong relationships with customers to ensure they feel supported throughout the process

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to empathize with customers and provide a high level of customer service
  • Proficiency in computer software and technology to effectively manage customer information

What We Offer:

  • A competitive hourly rate of $37.78 plus Super
  • Industry leading training and development opportunities
  • The potential for permanent contract or career progression opportunities based on performance

Work Arrangements: This is a full-time position working 37.5 hours per week, Monday to Friday, with 2-3 later shifts per week. Work from home flexibility is also available (2 days WFH).

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