Leader of Service Innovation

5 days ago

Sydney, New South Wales, Australia beBeeServicedesign Full time $105,995 - $153,737
Service Design and Innovation Leader

The ideal candidate will have a proven track record of developing innovative service models that meet the needs of diverse clients. This role requires a strategic thinker who can drive organizational transformation and achieve service excellence.

About the Role:

  • Develop and execute a strategic vision for service design and client experience excellence.
  • Leverage research, industry trends, and best practices to drive innovation.
  • Lead business intelligence efforts, including competitor and market analysis.
  • Ensure divisional initiatives align with broader organizational goals.
  • Provide strategic leadership to advance systems-wide change and organizational objectives.
  • Oversee the division's financial management, including budgeting and forecasting.
  • Ensure compliance with regulatory and internal policies across all activities.
  • Build, mentor, and lead a high-performing team, fostering cross-functional partnerships.

About You:

  • Demonstrated leadership in service design or client experience functions within human services, disability, or related sectors.
  • Proficient in human-centered design, design thinking, and established design methodologies.
  • Strong strategic leadership with proven success in driving organizational transformation and achieving service excellence.
  • In-depth knowledge of client-centric principles, service design frameworks, and relevant regulatory compliance.
  • Expertise in project and change management, with a consistent record of delivering successful implementations.
  • Exceptional stakeholder engagement and negotiation skills within complex environments.
  • Advanced analytical and problem-solving capabilities, adept at leveraging data insights to enhance service design.

We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative work environment with passionate colleagues.

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