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Restaurant Operations Manager
2 months ago
This is a permanent full-time position that requires the holder to maintain a Food Safety Supervisor Certificate and/or Serv Safe Certification.
Key Responsibilities- Provide Safety Leadership and manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack's standards.
- Ensure safety and security procedures are enforced.
- Create a Guest Obsessed Culture by interviewing, hiring, training, and supervising your team to deliver exceptional guest service on every occasion.
- Evaluate employee performance, promotions, disciplinary discussions, and resolve employee grievances appropriate to your role.
- Ensure that guests receive prompt service and quality food.
- Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit.
- Respond to guest inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction.
- Own (on your shifts) National incentive programs to improve the guest experience.
- Building the Brand (Business Planning)
- Utilise your Business Priority Plan to continually improve your Restaurant performance.
- Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
- Participate in community engagement initiatives in your local area to improve visibility and build brand loyalty.
- Leading a High Performing Team
- Create a culture that emphasises growth, trust, and accountability.
- Build your Restaurant Team to ensure effective shift coverage with productive and proficient employees.
- Develop and maintain a succession plan that engages and retains your internal talent pipeline.
- Partner with your Training Coach to execute the Restaurants Training Plan.
- Managing the Business (Profit and Controllables)
- Accurately project sales to ensure rostering and ordering support our guest obsession.
- Plan and prepare work schedules and assign employees to specific duties.
- Manage controllables (own portfolio) to achieve profit goals.
- Conduct regular stock take of inventory, maintain stock records, ensure alignment within budget.
- Order inventory as per requirements for sales projections.
