Restaurant Operations Manager

1 month ago


Mackay, Queensland, Australia Hungry Jacks Full time
About the Role

This is a permanent full-time position that requires a Food Safety Supervisor Certificate and/or ServSafe Certification. The successful candidate will be responsible for the safe, effective, and efficient operation of all aspects of the restaurant.

Key Responsibilities
  • Provide Safety Leadership: Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack's standards.
  • Create a Guest Obsessed Culture: Interview, hire, train, and supervise a team to deliver exceptional guest service on every occasion, demonstrating a 'guest obsession.'
  • Build the Brand (Business Planning): Utilize a Business Priority Plan to continually improve restaurant performance, review business results regularly, and communicate to the team with clear action plans implemented to achieve improvement.
  • Lead a High Performing Team: Create a culture that emphasizes growth, trust, and accountability, build a restaurant team to ensure effective shift coverage, and develop and maintain a succession plan that engages and retains internal talent.
  • Manage the Business (Profit and Controllables): Accurately project and monitor sales, plan and prepare work schedules, manage controllables to achieve profit goals, and ensure regular stock take of inventory.
Requirements

AQF Associate Degree, Advanced Diploma, or Diploma, or at least 3 years relevant experience. All successful applicants will be required to provide a National Police check.



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