Enterprise Training Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeTraining Full time $75,000 - $90,000

Job Title: Enterprise Training Expert

About the Role

We are seeking an experienced Enterprise Training Expert to join our team. As a key member of our training department, you will be responsible for delivering high-quality training programs across multiple software platforms.

As an Enterprise Training Expert, you will work closely with internal stakeholders to design and deliver engaging training sessions that meet the needs of our clients. You will also manage the full training lifecycle, from new enterprise clients to running structured webinars and fulfilling paid training requests.

  • Design and deliver tailored training sessions to clients across various platforms, helping them achieve their business objectives
  • Lead structured training across Box and Dice, Vault (Commercial, Projects, FMS), Agora Insights, and Secure Sign
  • Manage monthly update webinars and coordinate closely with internal stakeholders to deliver current and relevant content
  • Handle all paid training engagements and ensure these are completed to a high standard across supported platforms
  • Execute and maintain process workflows related to training delivery to ensure consistency and quality
  • Coordinate onboarding and long-term training programs for enterprise clients, supporting their growth and success
Key Responsibilities
  • Deliver engaging training sessions to clients, both online and in-person where required
  • Develop and maintain a strong understanding of supported platforms to provide expert-level guidance to clients
  • Collaborate with sales, account management, and product teams to align training content with client needs and product updates
  • Maintain detailed records of training delivery, feedback, and process adherence
  • Manage multiple training projects simultaneously, ensuring timely completion and client satisfaction
  • Execute monthly webinars to keep clients informed of new features, enhancements, and best practices
  • Support continuous improvement by gathering client feedback and identifying opportunities to enhance training delivery
Requirements
  • Strong communication and presentation skills, with experience in client-facing roles
  • At least 1 year of experience working with SaaS platforms
  • Proven ability to deliver structured product training, preferably in a SaaS environment
  • Capable of managing multiple concurrent training projects with a focus on quality and timeliness
  • Technologically savvy with a demonstrated ability to learn new systems quickly
Desired Skills
  • Familiarity with real estate CRM platforms and industry terminology
  • Experience with enterprise onboarding workflows and documentation
  • Knowledge of cross-functional tools such as Zendesk, Process Street, Confluence, and Jira

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