Training Consultant

4 weeks ago

Melbourne, Victoria, Australia MRI Software Full time

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Position Summary

Act as a trusted training expert to deliver enterprise-level programs across multiple software platforms, driving high-quality client engagement and supporting MRI's reputation as a leader in the real estate technology sector. You'll manage the full training lifecycle — from new enterprise clients to running structured webinars and fulfilling paid training requests — ensuring our clients get maximum value from MRI solutions. This is a fantastic opportunity for a dynamic professional passionate about helping clients succeed through effective learning and adoption of innovative SaaS platforms.

Acting as a 'solutions expert' by delivering tailored training sessions to clients across various platforms, helping them achieve their business objectives
Leading structured training across Box and Dice, Vault (Commercial, Projects, FMS), Agora Insights, and Secure Sign
Managing monthly update webinars and coordinating closely with internal stakeholders to deliver current and relevant content
Handling all paid training engagements and ensuring these are completed to a high standard across supported platforms
Executing and maintaining process workflows related to training delivery to ensure consistency and quality
Coordinating onboarding and long-term training programs for enterprise clients, supporting their growth and success

Responsibilities

Design and deliver engaging training sessions to clients, both online and in-person where required
Develop and maintain a strong understanding of supported platforms to provide expert-level guidance to clients
Collaborate with sales, account management, and product teams to align training content with client needs and product updates
Maintain detailed records of training delivery, feedback, and process adherence
Manage multiple training projects simultaneously, ensuring timely completion and client satisfaction
Execute monthly webinars to keep clients informed of new features, enhancements, and best practices
Support continuous improvement by gathering client feedback and identifying opportunities to enhance training delivery
All other duties and responsibilities as assigned

Requirements

Strong communication and presentation skills, with experience in client-facing roles
At least 1 year of experience working with SaaS platforms
Proven ability to deliver structured product training, preferably in a SaaS environment
Capable of managing multiple concurrent training projects with a focus on quality and timeliness
Technologically savvy with a demonstrated ability to learn new systems quickly

Desired Skills

Familiarity with real estate CRM platforms and industry terminology
Experience with enterprise onboarding workflows and documentation
Knowledge of cross-functional tools such as Zendesk, Process Street, Confluence, and Jira

WHAT MAKES THIS A GREAT OPPORTUNITY?

Work for a global industry leader with nearly five decades of experience and innovation
Flexible work environment and an engaging, supportive culture
Opportunity to impact client success by driving product knowledge and adoption
Join a collaborative team passionate about delivering outstanding customer experiences

About Us

Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI's comprehensive and flexible technology platform, coupled with an open and connected ecosystem, meets the unique needs of real estate businesses — from property-level management and accounting to investment modelling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, Canada, and Ireland, with thousands of team members dedicated to supporting our clients and their unique needsSeniority level

Seniority levelEntry level

Employment type

Employment typeFull-time

Job function

Job functionHuman Resources
IndustriesSoftware Development

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