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1 week ago
This position is responsible for supporting the ER Operations Lead with day-to-day administrative operations of the Emergency Relief (ER) program.
The successful candidate will be required to:
- Support the ER Operations Lead in ensuring all administration processes are comprehensive and in line with Salvation Army policies and procedures.
- Provide general administration support to the National Doorways Operations Manager.
Key Responsibilities:
- Respond to incoming tickets and triage to the appropriate person or action accordingly.
- Maintain high-level communication when receiving phone calls and produce high-quality correspondence, reports, and other documents as required.
- Assist the ER Operations Lead to implement any changes to ensure quality improvement and consistency with processes and procedures.
- Manage the mailout of Emergency Relief (ER) cards to other states, services, or community members as required.
- Ensure compliance with ER card processes at all times.
- Reconcile ER cards, including troubleshooting and helping rectify discrepancies.
- Support the ER Operations Lead with preparation of regular reporting.
- Provide administrative support to the National Doorways Operations Manager to ensure effective management of their schedule and workload.
Requirements:
- Demonstrate experience in administration.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to build relationships with diverse stakeholders.
- High attention to detail and good problem-solving skills.
- Proven ability to maintain confidentiality and professionally handle sensitive data.
- Proficient in the use of IT systems and software, including MS Office suite.
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