
Help Desk Technician Position in Queensland
6 days ago
A leading IT provider is seeking a skilled Help Desk Technician to join their team.
About the JobThe successful candidate will be responsible for providing timely and accurate onsite and on-call assistance to end-users within the organization's desktop computing environment.
Key Responsibilities:- Provide technical support: Troubleshoot and resolve hardware and software issues with end-user systems.
- Collaborate with technical teams: Work closely with various technical groups to identify and resolve complex technical issues.
- At least 3 years of experience in Level 2/3 desktop support.
- Strong analytical and problem-solving capabilities, as well as excellent communication skills.
- Knowledge of Microsoft Office applications, PC/Laptop hardware, and peripherals.
- Strong customer service ethic and great communication skills.
- Ability to work with and maintain confidential information.
- A dynamic and supportive work environment.
- Ongoing training and professional development opportunities.
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