Fleet Operations Specialist

2 weeks ago


Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $125,000
Job Overview:The Fleet Operations Specialist is responsible for providing high-quality customer service and support to customers. This role involves supporting the growth of the tool list of existing customers with Hilti by following up on tool exchanges, renewals, and extensions.In addition, the Fleet Operations Specialist works with the wider team to enable the streamlining of current processes and smooth transitions where new processes are introduced.About Us:We provide leading-edge tools, technologies, software, and services for the global construction sector. With a proud heritage built over 75 years and a worldwide reputation for pioneering products and exceptional service, we have a great place for you to show us your worth and grow your career.Key Responsibilities:- Provide exceptional customer service in all interactions- Run end-of-month and beginning-of-month transactions in SAP (extensions, renewal proposal creation, etc.)- Manage the loan tool pool- Find trends within processes and flag them to improve upon themWhat We Offer:A competitive salary base, superannuation, bonus, an extra week of leave, leave loading of 17.5%, choice between travel allowance or carpark, access to EAP, a diverse and inclusive culture, fun and engaging team, and opportunities to move around the business.Requirements:- Passion for customer care/customer service- Solution-oriented/Autonomous- Strong communication skills- Excellent attention to detail- Good understanding of finance tasks required to support the leasing program (advantageous)- IT literate (e.g., Microsoft Office/Tech Savvy)- SAP/Easy Order entry experience desirableWhy Work with Us:We value the unique contributions of each member of our diverse family. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
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