Senior Client Advocate

1 week ago

City of Rockingham, Australia beBeePathways Full time $60,000 - $80,000
Role Overview

We are seeking a professional to oversee the client journey from initial inquiry to onboarding, ensuring seamless support and care for every individual and their family.

This role involves supervising a team member, managing client interactions and onboarding processes, and overseeing administrative functions such as communication, accounts, and resource management.

The successful candidate will work closely with senior leaders to ensure a smooth client pathway, while contributing to community engagement and marketing initiatives.

Key Responsibilities:
  • Oversee client journey from inquiry to onboarding
  • Supervise team members
  • Manage client interactions and onboarding processes
  • Oversee administrative functions
  • Collaborate with senior leaders
  • Contribute to community engagement and marketing initiatives

Benefits

  • Flexible work arrangements including 4-day work week and hybrid flexibility
  • Opportunities for travel and representation at events
  • Meaningful work contributing to the wellbeing of individuals
  • Supportive team culture and Employee Assistance Program

About You

  • You have experience in client services, administration, or practice management
  • You are highly organised, adaptable, and detail-oriented
  • You possess strong communication and leadership skills
  • You are confident using CRM software and digital tools
  • You are motivated by purpose and want to contribute to the wellbeing of others

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