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Senior Client Account Manager

2 months ago

Kingston, Australia HSBC Full time

About the Role

We are seeking a highly skilled Senior Client Account Manager to join our Global Payments Solutions team in Melbourne. As a key member of our team, you will be responsible for managing a portfolio of blue-chip corporate clients, providing high-quality service support, and partnering with the broader team to identify and develop customized solutions to meet their transactional banking needs.

Main Responsibilities

  • Manage a portfolio of clients, providing proactive account management to achieve overall client portfolio growth.
  • Regularly engage with clients to ensure they are comfortable using our transactional banking products and services, and that they are functioning to optimal levels.
  • Collaborate with relationship managers, solution managers, and business partners to support clients' daily and ongoing service activities.
  • Deliver positive outcomes to client enquiries or challenges, ensuring all internal and external risk metrics are met at all times.

Requirements

  • Proven experience as an account manager or servicing manager in the banking industry, with in-depth knowledge of transactional banking solutions.
  • Commitment to providing outstanding client service management to clients with complex needs.
  • Self-motivation and ability to work autonomously towards achieving personal and team goals.
  • Excellent time management, planning, and organizational skills.
  • Outstanding written and verbal communication, presentation, and negotiation skills, with the ability to build strong relationships with clients and stakeholders.

About HSBC

At HSBC, we value different perspectives and succeed together, collaborating across boundaries. We take responsibility and hold ourselves accountable to get things done. We are committed to building a culture where all employees are appreciated and respected, and where opinions count. We offer a workplace that fosters continuous professional development, flexible working, and opportunities to grow in an inclusive environment.