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Roster Coordinator
2 months ago
We are seeking a highly skilled and motivated Roster Coordinator to join our Workforce Management team in Adelaide. As a key member of our team, you will play a pivotal role in supporting our business through optimising workforce engagement and deployment.
This critical position is ideal for someone who embraces business transformation and change management, possesses strong attention to detail and exercises personal accountability.
Key Responsibilities- Respond to general employee enquiries via phone or email
- Administer service requests using ServiceNow
- Ensure accurate and timely resolution of employee enquiries or requests
- Detailed entry of relevant and required information in all ServiceNow tickets
- Manage employee absence calls and applications
- Responsible and accountable for ensuring roster vacancies are offered and fill rate maximised
- Ensure process for shift offer, fill and employee suitability are in compliance with relevant policies and processes
- Knowledge and understanding of Microsoft Office products
- Minimum of one year experience in a customer service role
- Excellent communication, interpersonal, organisational skills
- Ability to use initiative and work autonomously
- Strong organisational skills and attention to detail
At Serco, we deliver essential public services in partnership with governments, impacting a better future for communities and those in our care. We are a team of 50,000+ globally and 14,000+ in Asia Pacific, responsible for delivering services in areas including defence, justice, immigration, healthcare, facilities management & citizen services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.
