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Lead Consultant

4 weeks ago

Canberra, ACT, Australia OpenText Corporation Full time

About OpenText Corporation

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity

We are seeking a Lead ITSM Consultant to join our growing team of consultants engaged across a variety of Federal Government implementation projects in Canberra. As a trusted advisor, you will provide technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers' needs across our portfolio of Federal Government clients.

Key Responsibilities

  • Provide technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers' needs.
  • Act as a trusted advisor to help create and maintain effective customer relationships to ensure ongoing customer satisfaction.
  • Develop and implement detailed technical design solutions to complex problems.
  • Lead in the technical assessment and delivery of specific technical solutions to customers.
  • Coordinate implementation of new installations, designs, and migrations for technology solutions.
  • Provide advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning, and modification of solutions.
  • Collect and determine data from appropriate sources to assist in determining customer needs and requirements.
  • Develop customer technology solutions using various industry products and technologies.

Requirements

  • 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study.
  • Sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.
  • Ability to develop solutions that enhance the availability, performance, maintainability, and agility of a particular customer's enterprise.
  • Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment.
  • Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions.
  • Ability to work in a multi-technology environment with the ability to diagnose complex technical problems to their root cause.
  • Ability to present within own area of expertise as part of a customer sales presentation, putting forward domain-specific information within the context of the company sales campaign.

What We Offer

We offer market-leading salaries, award-winning flexible working conditions, and best-in-class support and benefits. If you are a motivated and experienced technical delivery consultant looking for a new challenge, we encourage you to apply.

About OpenText

OpenText is a world leader in Information Management, helping companies securely capture, govern, and exchange information on a global scale. We solve digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world.