Exceptional Corporate Events Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeeOperational Full time
Corporate Hospitality Operations Manager Job Description

GEMA Group has an exciting opportunity for a Corporate Hospitality Operations Manager to join their team. The ideal candidate will have proven experience in corporate hospitality or event operations management, preferably within a stadium or large-scale venue environment.

The Corporate Hospitality Operations Manager is responsible for overseeing operational aspects of corporate hospitality within a premier stadium environment. This includes planning, executing, and delivering exceptional corporate experiences, as well as providing leadership and direction to the casual operations team across CBUS Super Stadium.

Key Responsibilities:
  • Event Planning and Execution:
    • Lead the end-to-end operational planning and execution for corporate hospitality events.
    • Coordinate with internal departments and external vendors to ensure logistical requirements are met efficiently.
    • Oversee on-site event operations and proactively resolve issues to ensure a seamless and high-quality experience for corporate clients.
  • Performance & Quality Management:
    • Implement and maintain rigorous standards for service quality, presentation, hygiene, and cleanliness across all corporate hospitality areas.
    • Monitor operational performance and guest feedback to identify areas for improvement.
    • Ensure all services and facilities meet and exceed client expectations and contractual obligations.
  • Team Leadership and Development:
    • Lead, train, and motivate the corporate hospitality operations team.
    • Provide clear direction, support, and performance feedback to ensure the team achieves its operational goals.
    • Manage staffing levels and resource allocation to meet event demands effectively.
  • Client Relationship Management:
    • Serve as a key operational point of contact for corporate clients.
    • Build and maintain strong relationships based on trust and reliable execution.
    • Work closely with clients to understand their operational needs and ensure their expectations are met or exceeded during events.
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