Spa Service Coordinator

2 weeks ago


Gold Coast, Queensland, Australia beBeeSpa Full time $45,000 - $80,000
Our Spa Receptionist plays a vital role in delivering exceptional guest experiences. This dynamic individual will be responsible for scheduling services, confirming appointments, and ensuring seamless communication with our guests.

Key Responsibilities:
• Schedule services for individuals and large groups using advanced software systems
• Confirm scheduled services with guests and address their inquiries regarding available services
• Maintain up-to-date records of reservations and cancellations, notify providers of last-minute changes, and resolve scheduling conflicts under supervision
• Greet guests upon arrival, confirm names, and provide a comprehensive spa orientation
• Promote and sell spa services to enhance revenue growth
• Process guest payments for spa services and obtain payment authorization as needed

Requirements:
• Excellent personal presentation standards and professional phone etiquette
• A guest-centric approach, strong teamwork, and a positive attitude
• Previous experience as a spa receptionist, strong communication skills, and a warm personality
• Proficiency in Microsoft Word, Excel, and Outlook
• Retail sales skills are an asset
• Weekend availability is required

Benefits include unlimited development opportunities, generous accommodation discounts, and comprehensive hotel training.
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