
Student Support Specialist
1 week ago
We are seeking a Student Support Specialist to provide exceptional customer service to our students, troubleshoot technical issues and resolve student problems in a timely and effective manner.
About Us
We are a leading provider of online vocational education with over 125 years of experience helping Australians realise their potential.
Key Responsibilities
- Provide excellent customer service to students via phone, email and web chat
- Troubleshoot and resolve technical issues and student problems in a timely and effective manner
- Document all information and maintain accurate student records
- Utilise negotiation skills to explore and resolve student issues and minimise course cancellations
About You
We are looking for someone who has a passion for education, is adaptable, and has excellent communication skills. Experience in retail or call centre environments is highly regarded.
Requirements
- Full working rights within Australia
- Ability to confidently use technology, systems and web-based organisational tools
- Excellent customer service skills
- Strong problem-solving skills
What We Offer
- Hybrid working model
- Opportunity to go permanent
- Salary packaging
- Access to an array of employee benefits that support your professional and personal development
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