Student Support Specialist

14 hours ago


Melbourne, Victoria, Australia beBeeCustomer Full time $62,500 - $97,500
Job Title: Student Support Specialist

The role of the Student Support Specialist is to provide high-quality support to students in a multichannel environment. The specialist will issue timely and accurate course and program advice, deal with routine and complex enquiries, and support academic administration activities.

About the Role:
  • Provide front-line support to students across all College modes and locations
  • Deal effectively with routine and complex enquiries
  • Support the delivery of academic administration activities

This role is part of the collaborative student lifecycle portfolio and will work to support delivery of innovation activities and contribute to further development of systems and processes.

Key Responsibilities:
  • Demonstrated experience in providing high-quality customer service
  • Strong written and verbal communication skills
  • Well-developed interpersonal and problem-solving skills
  • Ability to build and maintain effective relationships with internal and external groups
  • Adaptability to new technologies and systems
  • Prioritise tasks and meet deadlines in a demanding environment
About Our Team:

Our team provides exceptional support to students working collaboratively to deliver academic administration activities and support the delivery of innovative programs. We are committed to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age.



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