Club Services Director

2 days ago

Perth, Western Australia beBeeDirector Full time $70,000 - $73,000
Job Overview:

A Club Services Director is sought to oversee the delivery of high-quality, personalised service to residents and their families. This key role involves coordinating seamless service delivery across all touchpoints, building strong relationships, and promoting the facility's services through effective communication.

Responsibilities:
  1. Manage the welcome experience, including handling enquiries, conducting facility tours, and facilitating the sales process.
  2. Represent the organisation with warmth, professionalism, and a commitment to excellence in every interaction.
  3. Act as the main point of contact for day-to-day queries from residents and their families, ensuring timely and effective resolution.
  4. Oversee the daily delivery and continuous improvement of Club Services standards to ensure a consistent, high-quality experience.
  5. Collaborate with internal teams to ensure seamless service delivery and achieve organisational goals.
Key Qualifications:
  • Excellent leadership and communication skills.
  • Ability to build strong relationships with residents, families, and team members.
  • Proven experience in customer-focused roles, with a track record of delivering exceptional service.
  • Strong organisational and time management skills.
  • Flexibility and adaptability in a fast-paced environment.
Benefits:
  1. Flexible working arrangements to support work-life balance.
  2. Opportunities for professional growth and development within the organisation.
  3. Access to training and resources to enhance skills and knowledge.
  4. Recognition and reward programs to celebrate outstanding performance.
Why Join Us?

We offer a dynamic and supportive work environment that values teamwork, innovation, and continuous improvement. Our team is committed to delivering exceptional care and service to our residents and their families. If you are a motivated and results-driven individual who shares our vision, we encourage you to apply for this exciting opportunity.

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