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Duty Manager

4 weeks ago

Perth, Western Australia Marriott Full time

Job Summary

We are seeking a highly skilled Duty Manager to join our team at Four Points by Sheraton Perth. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day running of the hotel, providing exceptional guest service, and maintaining the highest standards of quality and cleanliness.

Key Responsibilities

  • Manage the front desk and guest services operations, ensuring seamless check-in and check-out processes
  • Supervise and train staff to deliver exceptional guest experiences
  • Handle guest complaints and resolve issues in a professional and courteous manner
  • Monitor and maintain hotel standards, ensuring compliance with Marriott International's quality and safety protocols
  • Collaborate with other departments to achieve hotel goals and objectives

About You

  • Proven experience in a similar role, with a strong background in hotel operations and guest services
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and other stakeholders
  • Strong problem-solving and conflict resolution skills, with a focus on delivering exceptional guest experiences
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development within Marriott International
  • Recognition and rewards for outstanding performance
  • Access to exclusive staff discounts and perks

Marriott International

We are a global hospitality leader, committed to putting people first and delivering exceptional guest experiences. Our team is passionate about creating memorable moments for our guests, and we are seeking like-minded individuals to join our team.