National Operations Manager
2 weeks ago
We are seeking an experienced Logistics Manager to lead our National Operations team and drive business growth for one of our key telecommunications customers.
Key Responsibilities- Operational Excellence: Provide strategic direction and inspiration to implement, direct, grow, and sustain this national customer account.
- Team Leadership: Indirectly manage state-based operational teams assigned to this customer contract, ensuring excellent customer service, accurate inventory, and high standards in safety, quality, and continuous improvement.
- Collaboration and Communication: Collaborate with local warehousing teams to plan resource levels, define activities, and scope processes while upholding quality standards to ensure a successful operation in line with site and customer requirements.
- Performance Management: Oversee all operational activities within the agreed scope of services, driving productivity, efficiency, and safety while achieving operational KPIs. Regularly review performance, generate weekly/monthly reports, and implement action plans based on audits.
- Inventory Management: Maintain accurate inventory records and handle all necessary paperwork to meet customer requirements. Coordinate cycle counts, stocktakes, and promptly address any customer issues, ensuring inventory accuracy is consistently maintained nationally.
- Cost Optimization: Maintain a firm grip on the contract P&L, identifying cost optimisation opportunities, and educating team members on driving cost efficiencies. Conduct regular P&L reviews in conjunction with site managers.
- Safety Leadership: Demonstrate proactive safety leadership by promptly addressing incidents/investigations, conducting risk assessments and ensuring compliance with HSE requirements.
- Continuous Improvement: Embrace and promote a LEAN operating culture, and lead initiatives with local teams to enhance operational efficiency and continuous improvement.
- Leadership and Development: Provide strong leadership to operational teams by actively engaging at sites, offering support, maintaining consistent and clear communication, and setting high-performance standards.
- Experience: Solid experience in managing 3PL site operations within the logistics and supply chain sector.
- Leadership Skills: Proven success in developing, coaching, and engaging operational teams.
- Commercial Acumen: Good commercial and financial acumen, and analytical and problem-solving capability.
- Communication Skills: Sound communication, planning, and prioritisation skills.
- Continuous Improvement: Strong continuous improvement, quality, and safety excellence mindset.
- Flexibility: Flexibility to travel inter/intrastate periodically to visit customer and CEVA sites.
CMA CGM is a global organisation that values diversity and is committed to creating an inclusive work environment. We believe that our employees are the key to our success and are proud to offer a range of employee benefits designed to support your wellbeing and help you thrive at work and in life.
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