Regional Team Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeRegional Full time $120,000 - $160,000
Job Title:

A leadership role has become available within our team to drive sales and customer satisfaction across multiple states.

The ideal candidate will possess strong coaching skills, with the ability to develop and empower their team members to achieve business objectives.

This is an excellent opportunity for a motivated individual who is passionate about delivering exceptional customer experiences and growing a high-performing team.

Key Responsibilities

  • Leadership
  • - Foster a positive and supportive work environment that encourages open communication and collaboration.
  • - Identify areas for improvement and implement solutions-focused feedback to enhance overall performance.
  • - Develop and implement region-specific strategies to meet monthly and quarterly objectives, aligned with business initiatives.
  • - Manage budgets and profit and loss statements, and ensure effective communication throughout the organization.
  • Customer Experience
  • - Coach the team on best practices, embedding customer-centric processes and omni-channel solutions in-store.
  • - Ensure all customer complaints and issues are addressed promptly and professionally.
  • Reporting
  • - Analyze key metrics, including customer and team feedback, and provide guidance and coaching for each store to act on and achieve regional goals.
  • - Utilize sales analysis and reports to create optimized shopping spaces and drive business growth.
  • Recruitment and Onboarding
  • - Recruit and onboard new Assistant Store Managers, ensuring they are equipped for success.
  • - Proactively manage staffing levels, with adequate time for recruitment and onboarding processes.
  • Performance Management
  • - Provide support to team members through consistent leadership and performance management.
  • - Build, develop, and implement people strategies to support team development and retention.
  • - Create and deliver engaging tools and training to help team members reach their performance targets.
  • Learning & Development
  • - Monitor and evaluate the progress of employee learning in-store.
  • - Spend time in-store to train, coach, and develop team members.
  • - Implement comprehensive learning structures for retail teams, following a structured approach.
  • - Develop talent pipelines and future leaders by providing regular feedback and creating meaningful development plans.
  • Visual Merchandising
  • - Oversee the implementation of visual merchandising direction to timeframe and standard.
  • - Ensure campaigns are intentionally rolled out and aligned with launch dates.
  • Store Network
  • - Assist in the management of new store openings, relocations, renovations, and closures within your portfolio.
  • - Manage repairs and maintenance, ensuring timely completion and adherence to budget.
  • - Manage compliance across areas including food safety, cash handling, OH&S, and asset protection.
  • - Review and monitor store audits, creating and following up on necessary actions.
  • General Compliance
  • - Ensure 100% legislative compliance for all business practices through proactive measures.
  • - Complete roster audits and ensure efficient rosters, with review and approval from senior leadership.

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