Innovative Customer Engagement Specialist

1 week ago

NewcastleMaitland, Australia beBeeProductivity Full time $120,000 - $140,000
Job Overview:

We're seeking a skilled Technical Product Analyst to shape the future of customer engagement through innovative platforms.

The ideal candidate will have 2+ years of experience in contact centre technology or operations, preferably with Amazon Connect. Strong skills in documenting user requirements and analysing data are essential. Experience working in agile environments and collaborating cross-functionally is also important.

  • Collaborating with engineering, operations, and product teams to define and deliver agent tool enhancements
  • Translating complex business needs into actionable technical stories and user requirements
  • Using data to support decision-making, platform optimisation, and performance improvement
  • Engaging stakeholders, gathering feedback, and contributing to smooth feature rollouts

As a key member of our Agent Experience & Telephony Platform team, you'll bridge the gap between operational needs and technical solutions, defining user stories, supporting agile delivery, and optimising tools that make a real difference to our frontline teams and customers.

We value diversity, equity, and inclusion. We welcome candidates who reflect the diversity of the communities we serve and offer flexible working arrangements, including hybrid models and remote work options.

We're committed to creating an accessible recruitment process and employment experience for all employees.

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