Transformative Leader: Elevate Customer Experience

2 weeks ago

Toowoomba, Queensland, Australia beBeeCustomer Full time $90,000 - $135,000
Lead Customer Engagement Strategist

We are seeking a highly skilled and experienced leader to transform our customer engagement strategy, strengthen our brand, and deliver exceptional customer experiences.

Toowoomba is a vibrant city in Queensland, Australia, known for its rich traditions and bold ambitions. It offers a great balance of career growth and lifestyle opportunities.

This role involves reimagining our customer strategy with innovative, data-driven solutions that prioritize community needs, leading marketing, communications, and engagement strategies to build trust and enhance visibility, championing high-performance teams that deliver exceptional service across all touchpoints, harnessing technology and creativity to improve accessibility, responsiveness, and impact, and engaging diverse stakeholders to ensure clear, consistent, and compelling communications.

The ideal candidate should have a track record of anticipating emerging issues, designing fresh solutions, and leading teams towards a shared vision. In this role, you will play a key part in shaping Toowoomba's connections, communications, and service delivery for its community.

Relocation support is available to the successful candidate, and we encourage applications from forward-thinking leaders who can drive change, uplift customer experience, and bring their passion and energy to this impactful role.

**Required Skills and Qualifications**

  • Expertise in customer experience, marketing, communications, or stakeholder engagement
  • Strong leadership and team management skills
  • Ability to design and implement innovative solutions
  • Excellent communication and stakeholder engagement skills

**Benefits**

This role offers a unique opportunity to work at both strategic and operational levels, from shaping the big picture to ensuring seamless day-to-day service excellence. You will inspire your team to innovate, collaborate, and achieve results that make a genuine difference to the region.

**Others**

Applicants should be confident, collaborative leaders with a passion for driving change and delivering exceptional customer experiences.

  • Transformational Health Leader

    2 weeks ago

    Toowoomba, Queensland, Australia beBeeLeadership Full time $98,465 - $135,905

    Lead With ImpactAs a Team Leader, you will play a pivotal role in transforming lives through rehabilitation, geriatric, and stroke services. Our dynamic multidisciplinary team is dedicated to delivering high-quality care, and we are seeking a skilled leader to join us.This role offers the opportunity to shape strategy, inspire innovation, and drive real...

  • Manager Customer Communication And Engagement

    2 weeks ago

    Toowoomba, Queensland, Australia OnTalent Full time

    Toowoomba Regional Council (TRC) is seeking an outstanding leader to transform how we engage with our community, strengthen our brand, and deliver exceptional customer experiences.This is an opportunity to make a lasting impact in one of Queensland's largest and most vibrant regional councils, in a city consistently ranked among Australia's most...

  • Manager Customer Communication and Engagement

    2 weeks ago

    Toowoomba, Queensland, Australia OnTalent Full time

    Toowoomba Regional Council (TRC) is seeking an outstanding leader to transform how we engage with our community, strengthen our brand, and deliver exceptional customer experiences. This is an opportunity to make a lasting impact in one of Queensland's largest and most vibrant regional councils, in a city consistently ranked among Australia's most...

  • Manager Customer Communication and Engagement

    2 weeks ago

    Toowoomba, Queensland, Australia OnTalent Full time

    Toowoomba Regional Council (TRC) is seeking an outstanding leader to transform how we engage with our community, strengthen our brand, and deliver exceptional customer experiences. This is an opportunity to make a lasting impact in one of Queensland's largest and most vibrant regional councils, in a city consistently ranked among Australia's most...

  • Department Experience Leader

    2 weeks ago

    Toowoomba, Queensland, Australia beBeeSupervisor Full time $70,000 - $85,000

    Job OverviewThe Department Supervisor plays a pivotal role in delivering exceptional customer experiences and maintaining visual standards within their department. This position involves leading by example, coaching, and developing team members to provide great in-store experiences.

  • Health Service Leader

    2 weeks ago

    Toowoomba, Queensland, Australia beBeeLeadership Full time $128,654 - $156,732

    Lead a Team to Transform LivesWe're seeking an experienced leader to guide our multidisciplinary team in delivering high-quality rehabilitation, geriatric, and stroke services. Your strategic planning and hands-on leadership skills will help us transform lives through innovative service delivery.Your RoleYou'll oversee workforce planning, budgets, service...

  • Strategic Business Improvement Leader

    2 weeks ago

    Toowoomba, Queensland, Australia beBeeInnovation Full time $98,765 - $123,456

    Strategic Business Improvement LeaderWe are seeking a visionary professional to spearhead transformative projects in palliative care.Apply your expertise in digital innovation, service design, and leadership to shape smarter workflows, standardise processes, and enhance care delivery.Make a meaningful impact in a team that values collaboration, compassion,...

  • Culinary Experience Leader

    2 weeks ago

    Toowoomba, Queensland, Australia beBeeProfessional Full time $70,000 - $85,000

    Food Service ProfessionalWe are seeking a skilled Food Service Professional to join our team.This is an exciting opportunity for a motivated individual to contribute their cooking skills and passion for food preparation to create exceptional dining experiences for our residents.The successful candidate will have the ability to deliver high-quality,...

  • Customer Service Representative

    7 hours ago

    Toowoomba, Queensland, Australia Bluescope Full time

    Job DescriptionBlueScope is an Australian-born global success story spanning 15 countries.Our team of over 16,500 people is our strength and we want our people to be safe, successful and well.We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future.We're proud of brands, like COLORBOND...

  • Transformational Leader in Youth Mental Health

    1 day ago

    Toowoomba, Queensland, Australia beBeeLeadership Full time $100,000 - $129,900

    Centre Manager Role SummaryThis is a highly rewarding leadership opportunity to drive the growth and development of a headspace centre.Lead a multidisciplinary team to implement and maintain a clinical and administrative service model.Manage operational systems for a health or community services organisation.Develop and implement strategic plans to improve...