Retail Caravan Sales and Customer Experience Specialist

4 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000
Job Title: Caravan Sales and Customer Service Professional

We are seeking a highly skilled Caravan Sales and Customer Service Professional to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing retail sales enquiries, preparing quotations, and processing orders accurately.

About the Role:

  • You will be the first point of contact for prospective and returning customers, providing high-quality customer service in person, over the phone, and via email.

  • Manage retail sales enquiries, prepare quotations, and process orders accurately.

  • Assist customers throughout the full sales process – from initial enquiry to order fulfilment.

  • Maintain strong product knowledge across a wide range of caravans and RV accessories.

  • Accurately complete all sales and service documentation and maintain detailed customer records.

  • Support showroom presentation, merchandising, and assist walk-in customers.

  • Coordinate with production, logistics, and aftersales teams to ensure a seamless customer experience.

  • Identify and act on opportunities to cross-sell and upsell products and services.

  • Build lasting customer relationships that encourage repeat business and referrals.

  • Contribute to the development of sales strategies and continuous improvement initiatives.

  • Assist with promotions, retail events, and stock display management.

  • Provide general administrative support to the sales team as required.

Requirements:

  • Minimum 2+ years' experience in a sales or customer service role – experience in the caravan, automotive, marine, or retail sectors is highly desirable.

  • Strong communication and interpersonal skills, with the ability to build genuine rapport with customers.

  • Proven ability to close sales, meet targets, and thrive in a consultative sales environment.

  • Highly organised, detail-oriented, and capable of managing multiple priorities in a fast-paced setting.

  • Problem-solving and decision-making skills, with the confidence to think on your feet.

  • Comfortable using CRM systems, POS software, and the Microsoft Office suite.

  • A team player with a positive, can-do attitude and a willingness to go the extra mile.

  • A genuine passion for delivering outstanding customer service and contributing to business growth.

  • Knowledge of, or interest in, caravans, RVs, or the outdoor lifestyle is a strong advantage.

Why Join Us:

  • Competitive salary and incentives.

  • Career development and growth opportunities.

  • Supportive and friendly team environment.

  • Employee wellbeing programs.

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