Valet Attendant

4 days ago

Devonport, Tasmania, Australia AccorHotel Full time
Job Description

As a Valet Attendant at AccorHotel, you will be responsible for providing exceptional guest service by safely parking and retrieving guest vehicles, managing pick-up times, and being the first point of contact for guests. You will also be responsible for checking the daily arrival list for VIPs or guests with special needs, ensuring the efficient delivery and collection of guest luggage, mail, messages, and equipment, and guiding guests to their room and assisting with their luggage.

Key Responsibilities:

  • Safely park and retrieve guest vehicles
  • Manage pick-up times for vehicles to ensure they are onsite for early departures
  • Be the first point of contact and greet guests with a warm welcome every time
  • Check the daily arrival list for VIPs or guests with special needs
  • Ensure the efficient delivery and collection of guest luggage, mail, messages, and equipment
  • Guide guests to their room and assist with their luggage
  • Ensure the efficient delivery and collection of group luggage
  • Be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues, and visitors when requested
  • Ensure the lobby/foyer area, including entry/exit doors, remain clean and presentable at all times. Conduct regular checks
  • Book tours and sightseeing activities where required
  • Ensure all logs are completed for receipt and outgoing parcels, mail, etc.
  • Handle complaints promptly and efficiently. Advise the Supervisor/Assistant Manager/Manager on Duty of any issues and outcomes
  • Assist with room shows for guests as requested by Front Office team members
  • Respond to guest requests and queries providing a knowledgeable, efficient, and helpful information service

Qualifications:

  • An energetic, team-focused, and can-do attitude
  • Enthusiasm to connect with guests and to hear their story
  • A genuine love of Devonport and a desire to share your knowledge with our guests
  • Exceptional communication skills both written and verbal
  • A high level of computer literacy
  • Be reliable, well-groomed, and have excellent attention to detail
  • The ability to work across a 7-day roster - evenings, mornings, and weekends
  • A full Tasmanian Manual Driver's Licence is essential

About AccorHotel:

AccorHotel is a world-leading hospitality group offering experiences across more than 110 countries, over 5,500 properties, 10,000 food & beverage venues, wellness facilities, or flexible workspaces. The Group has one of the industry's most diverse hospitality ecosystems, encompassing more than 45 hotel brands from luxury to economy, as well as Lifestyle with Ennismore. AccorHotel is committed to taking positive action in terms of business ethics & integrity, responsible tourism, sustainable development, community outreach, and diversity & inclusion.

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