IT Operations Manager

19 hours ago

Brisbane, Queensland, Australia Suncorp Group Full time

Job Description

We are seeking an experienced IT Operations Manager to join our team in Brisbane or Sydney. This is a unique opportunity to work with a leading insurer, utilizing the Momentum delivery model.

About the Role

The Service Specialist will be responsible for governance and ensuring that our IT Outsourcing partners maintain Suncorp's platforms supporting health monitoring, alerting, and logging for systems both on-premise and cloud-based. You will provide critical support, advice, oversight, and technical leadership as Suncorp undergoes a transformation of platforms and increased cloud adoption.

Key Responsibilities

  1. Manage and maintain various monitoring and performance testing platforms, including Splunk, Dynatrace, FireScope, Synthetic Transaction Monitoring, and an in-house monitoring portal.
  2. Oversee work delivered by IT Partners to deliver best-in-class service and ensure alignment to SLAs and Suncorp's ITSM process, goals, and timelines through Governance, Reporting, and Continuous Service Improvement.
  3. Create and maintain relevant documentation, including Standard Operating Procedures for all platforms and processes.
  4. Highlight technology incident trends for root cause investigation.
  5. Contribute to the development and maintenance of disaster recovery and availability plans.
  6. Ensure compliance to corporate and TDL governance standards and escalate potential breaches to the Service Delivery Manager.
  7. Adhere to Change Management processes and identify opportunities for automation.
  8. Engage and understand customers' needs to reduce handoffs and improve products and services.
  9. Assist in creating technology roadmaps and a pipeline of work aligned to it.

About You

  • You should have a minimum of 3 years' experience in IT Operations in a large complex organization, including experience in maintaining and/or supporting an enterprise IT environment.
  • You must have a high level of skill and experience in Splunk and Dynatrace (essential).
  • Knowledge of Firescope, monitoring portals, performance testing, and synthetic transaction monitoring is desirable.
  • You should have experience working within ITIL-based change management parameters.
  • Previous experience working with IT Suppliers/Vendors is required.
  • You should have strong attention to detail, good communication skills, and a team-player with a flexible mindset.

What We Offer

  • A competitive salary of $120,000 - $150,000 per annum.
  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer leave, and unlimited paid emergency response leave.
  • Ongoing study support and career development programs.
  • Prioritizing your work/life balance with our robust employee assistance program and dedicated employee council.

About Suncorp Group

Suncorp Group is proud to be one of Australia's leading insurance companies, with a reputation for developing its employees. We offer a supportive and collaborative work environment, where you can grow your career and make a meaningful difference for our customers and communities.

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