Global Client Relationship Manager, Australia

2 weeks ago


Sydney, New South Wales, Australia THE BANK OF NEW YORK MELLON CORPORATION Full time
About This Opportunity

The Bank of New York Mellon Corporation is seeking a talented professional to join our Corporate Trust Client Services team in Sydney, Australia. This role will play a critical part in delivering exceptional client service to our institutional clients, managing complex transactions, and providing technical assistance.

Key Responsibilities
  1. Provide high-level client service to institutional clients, ensuring their needs are met and exceeded.
  2. Manage moderately complex transactions and processes on a daily basis, maintaining accuracy and attention to detail.
  3. Respond to client inquiries regarding company products, services, and procedures, demonstrating a deep understanding of our offerings.
  4. Develop and maintain knowledge of the domestic and international payment landscape, staying up-to-date on industry developments.
  5. Provide advanced technical assistance to clients, resolving issues and answering questions regarding BNY Mellon product features.
  6. Investigate errors in client accounts and statements, routing issues to the appropriate team in accordance with documented procedures.
  7. Review daily open items to ensure proper follow-up and closure, maintaining a high level of productivity.
  8. Assist junior colleagues in resolving outstanding issues, providing guidance and support as needed.
What We Offer

BNY Mellon is a leader in the financial services industry, offering a competitive compensation package, generous benefits, and a strong culture of excellence. We provide access to flexible global resources and tools, fostering personal resilience and career growth. Our commitment to diversity, equity, and inclusion creates a welcoming and inclusive work environment. Join our team and discover the power of BNY Mellon's culture.

About Us

BNY Mellon is a global investment service company, serving clients in over 100 markets. Our commitment to innovation, excellence, and client service drives our success. We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace. If you are a motivated and talented professional looking to make a difference, we encourage you to apply for this exciting opportunity.



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