Youth Mental Health ICT Operations Manager

2 days ago

Melbourne, Victoria, Australia beBeeICT Full time
About This Role

This is an exciting opportunity to lead ICT operations and contribute to a transformative program in mental health care. You will establish, manage, and continuously improve the local ICT environment to support seamless delivery of youth mental health services across Melbourne's north and west.

You will work closely with Royal Melbourne Hospital (RMH) daily for ICT delivery, leading operations, coordinating issue resolution, and collaborating with key stakeholders. Your focus will be on ensuring service continuity, effective clinical care delivery, and strategic planning for future innovations.

Responsibilities
  • Manage critical systems and infrastructure to ensure service continuity and effective clinical care delivery.
  • Coordinate issue resolution by acting as the primary escalation point and collaborating with RMH Digital Innovation and vendors.
  • Liaise with key stakeholders to ensure alignment, clear communication, and effective service delivery.
  • Support post-go-live configuration and continuous improvement of clinical and operational systems.
  • Evaluate access controls, security protocols, and data privacy compliance.
  • Contribute to strategic planning by developing the digital roadmap and driving innovation through system upgrades and assessments.
Requirements

To succeed in this role, you will need:

Tertiary qualification in Information Technology, Computer Science, or a related field.

Proven experience delivering ICT services in health or mental health settings.

Strong knowledge of clinical systems used in Victorian public health, including EMR, RiskMan, and RosterOn.

Ability to manage competing priorities in a sole-operator or small-team environment.

Excellent communication and stakeholder engagement skills across all organisational levels.

Vendor and contract management experience with a focus on service quality.

Understanding of cybersecurity and health data privacy legislation and compliance.

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