Instore Training Specialist
1 day ago
Nike Retail Team Member Opportunity
We are seeking a talented Instore Training Specialist to join our dynamic retail team. This role offers the chance to work with an inspiring community of sport and style devotees, providing exceptional customer service and training the team to be best in class.
As an Instore Training Specialist, you will be responsible for:
- Developing and delivering comprehensive training programs to ensure seamless onboarding for new starters;
- Fostering a culture of excellent customer service by setting high standards and providing ongoing coaching and feedback;
- Collaborating with cross-functional teams to create engaging presentation packs that complement our training modules;
- Facilitating Rookie Camps to introduce new colleagues to our business and values;
- Managing administrative tasks to support the smooth operation of our stores.
You will work closely with the Instore Leadership Team, Territory Training Captain, and peers to drive results and achieve our goals. To succeed in this role, you should possess:
- A genuine passion for the Nike brand and its mission;
- Exceptional written and verbal communication skills to effectively engage with colleagues and customers;
- Captivating public speaking skills to deliver compelling presentations and training sessions;
- Previous retail and/or hospitality experience, preferably in a leadership or training capacity;
- Outstanding customer service skills, ensuring every interaction is personalized and memorable;
- Proficiency in Microsoft Office to manage reports, spreadsheets, and other documentation.
The estimated salary for this role is around $55,000 - $65,000 per year, depending on location and experience. As a growth company, Nike offers a competitive total rewards package, a diverse and inclusive culture, and opportunities for professional development and career advancement. We are committed to employing a diverse workforce and welcome applications from qualified candidates regardless of their background or characteristics.
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Instore Training Specialist
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