Elevator Maintenance Expert

9 hours ago

Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $140,000
Service Manager Job Description

About Otis

We pride ourselves on being a people-powered organization that puts our customers and colleagues at the forefront of everything we do.

We are the world's leading elevator and escalator manufacturing, installation, and service company, moving 2 billion people every day and maintaining approximately 2.2 million customer units worldwide.

The Role

We are seeking a highly skilled Service Manager to join our team in Sydney. As a key member of our operations team, you will be responsible for providing day-to-day management, training, and engagement for field staff, including employee selection, field training, and safety.

You will lead operational efforts and ensure superior customer satisfaction, ensuring the safety and wellbeing of employees and customers while supporting the maintenance and growth of our portfolio.

Your Key Responsibilities:

  • Ensure field employee safety, quality, and compliance
  • Meet with customers to ensure obligations and expectations are achieved and maintain customer quality assurance
  • Direct the performance of field maintenance and contractual service operations
  • Conduct field education training with the field workforce
  • Improve efficiencies, managing route schedules and callback rates
  • Provide technical support and work with Service Sales on sales estimation/proposals as required

Requirements:

We require a Bachelor's degree in Construction/Project Management/Engineering, minimum 3-4 years' experience supervising and managing teams in a construction/service/trades environment, and excellent communication skills and leadership skills.

A strong computer and technology skills, business acumen, and a passion for customer service are essential for this role.

Benefits:

We offer a long-term employment contract, remuneration in accordance with local standards, and opportunities for intensive training in technology and processes.

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