Residential Services Liaison
1 week ago
We are seeking a highly skilled Residential Services Liaison to join our Build to Rent asset team in Melbourne at LIV Munro located at Queen Victoria Markets. As the face of the property, you will be responsible for initiating resident interaction and addressing their needs while assisting daily prospect follow up and assign leasing activities.
Key Responsibilities:
- Ensure residents are warmly welcomed to the property.
- Uphold service standards and public area presentation to be in line with brand and property standards.
- Knowledgeable with the property, its services & facilities as well as the surrounding community.
- Actively engage with residents and visitors to ensure their satisfactions and that our service and product deliveries are in line and consistent with our tenancy agreements.
- Effectively resolving resident issues and assisting with enquiries in a professional manner. Escalating, communicating and following up promptly.
- Proactively engaging with residents to identify opportunities to improving services and products of the property.
- Maintaining public areas, offices and back of house areas are stocked for operational needs.
- Ensuring all outstanding and overdue accounts are followed up daily.
- Preparing apartments in accordance with brand standards for inspections and upcoming move-ins.
- Communicating with residents to schedule activities, including resident events, amenity bookings, inspections, move-in/out arrangements.
- Implement and actively improve the resident community program to maximise resident satisfaction and retention.
- Preparation for all inspection appointments, familiar with prospective resident apartment preferences and their profiles.
- Maintaining communication and responses to a professional standard and with a solution focused attitude.
- Supporting all service aspects of the property functions, especially Maintenance and Leasing, including resident communications.
- Supervision of residents within the property ensuring adherence to lease rule and conditions.
- Upholding professional image and ensuring property presentation to ensure a positive brand image and community representation.
- Adhering to Mirvac's "Next Level" customer experience platform and providing timely responses to feedback received through all mediums.
Requirements
- Certificate of Registration
- Real Estate License
- Strata Management
- High level of competency with Microsoft Office package
- Problem solving and innovation skills
- Ability to prioritize tasks and follow through to meeting expectations of multiple entities
- Results driven professional with a commitment to customer service excellence
- Ability to communicate with internal and external customers of different levels and diverse to develop strong relationships
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Melbourne, Victoria, Australia Mirvac Full timeOur OpportunityWe are seeking a highly skilled Residential Services Liaison to join our Build to Rent asset team in Melbourne at LIV Munro located at Queen Victoria Markets. As the face of the property, you will be responsible for initiating resident interaction and addressing their needs while assisting daily prospect follow up and assign leasing...
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Melbourne, Victoria, Australia Mirvac Full timeResidential Services Ambassador RoleMirvac is a leading Australian property group dedicated to reimagining urban life. We're seeking a highly skilled Residential Services Ambassador to join our Build to Rent asset team in Melbourne at LIV Munro, located at Queen Victoria Markets.As a key member of our team, you will be responsible for initiating resident...
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