Chief Client Officer

7 days ago

City of Charles Sturt, Australia Aon Full time
About the Role

We are seeking a highly motivated and experienced Chief Client Officer to join our team at Aon. As a key member of our Leadership Team, you will play a lead role in driving strategic initiatives and business growth within our HIAIS business.

Key Responsibilities
  • Strategic Leadership: Develop and implement improvements for clients and colleagues in our servicing model for SME and Large clients.
  • Product Development: Provide innovative and proactive approach to product offerings, coverage, and delivery channels.
  • Client Retention: Review current process for retention, review, and benchmark against best practice in Aon.
  • Thought Leadership: Identify opportunities for thought leadership and webinars on an industry-wide basis and create and execute campaigns alongside Subject Matter Expert and Marketing.
  • Business Development: Strategic involvement in new business opportunities and placement of large, complex accounts and support to State Managers on placement with existing large clients if and when required.
  • Operational Excellence: Assist in an Operations perspective to review the process of how we offer and cross-sell products to ensure that appropriate products are being offered consistently to clients.
Requirements

We are looking for an enthusiastic and highly motivated individual who is also able to make sound business decisions, driven to achieve goals, has a strong client service focus, maintains a high level of attention to detail, and possesses strong communication skills.

Having experience in a strategic and commercial-focused business, a proven track-record in managing and growing revenue through sales and service channels is essential.

About Aon

Aon is a global professional services firm that provides a range of services including risk management, insurance, and human resources consulting. We are committed to creating a diverse and inclusive workplace where all colleagues feel empowered to be their authentic selves.

We offer a comprehensive benefits package, flexible working arrangements, and opportunities for professional development and growth.

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