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Chief Client Officer

2 months ago

Charles Sturt, Australia Aon Full time
About the Role

We are seeking a highly motivated and experienced Chief Client Officer to join our team at Aon. As a key member of our Leadership Team, you will play a lead role in driving strategic initiatives and accelerating growth within our HIAIS business.

Key Responsibilities
  • Develop and implement improvements for clients and colleagues in our servicing model for SME and Large clients.
  • Continually improve our teams' risk and product capability to bring the best of Aon to our clients.
  • Provide innovative and proactive approach to product offerings, coverage, and delivery channels.
  • Identify N2E opportunities in the housing industry and create and execute campaigns alongside Subject Matter Expert and Marketing.
  • Review current process for retention, review, and benchmark against best practice in Aon.
  • Ensure transition to online Renewals is seamless and contributes to improved retention rates.
  • Identify thought leadership opportunities and webinars on an industry-wide basis and create and execute campaigns alongside Subject Matter Expert and Marketing.
  • Strategic involvement in new business opportunities and placement of large, complex accounts and support to State Managers on placement with existing large clients if and when required.
  • Strengthen technical and sales capabilities across HIAIS to ensure the best advice and service is being delivered to clients.
  • Assist in an Operations perspective to review the process of how we offer and cross-sell products to ensure that appropriate products are being offered consistently to clients.
Requirements
  • Proven experience in a role similar in the insurance industry.
  • Strong client service focus and ability to make sound business decisions.
  • Strong technical understanding of general insurance and ability to engage and influence executive stakeholders.
  • Strategic thinker with a real passion for growth and improving client service and experience.
About Aon

Aon is a global professional services firm that provides a range of services including risk management, insurance, and human resources consulting. We are committed to creating a diverse and inclusive workplace where all colleagues feel empowered to be their authentic selves.

We offer a comprehensive benefits package, flexible working arrangements, and opportunities for professional development and growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.