Experience Designer

6 days ago

Melbourne, Victoria, Australia beBeedesignation Full time $120,000 - $150,000
Design a Better Future

We help organisations prevent fraud, make great decisions and protect their customers.

Our team is passionate about creating trusted experiences that scale and making processes efficient.

We work with institutions to comply with regulation and change the way they serve their people.

As a leader in our organisation, you will be responsible for the strategic planning and management of the CX function.

You will use customer feedback, analytics and insights to drive a strategic vision for design and develop methods and tools to deliver on it.

Simplify Complexity:

  • You distill complex problems and propose simple, elegant design solutions.
  • You proactively manage your team, ensuring they are set up for success.
  • You know their strengths, support them with their developmental areas and achieve steady improvements in the ways of working.

Data Savvy:

  • You know the right question to ask, how to design experiments and how to gather and distill data to make informed design decisions.

Finger on the Pulse:

  • You work with our clients to understand their needs, translating them into actionable design enhancements.
  • You understand how you need to communicate your dependencies, requests and progress to internal stakeholders in a clear, realistic and concise way.

Get Stuck In:

  • You're not just here to lead (although that's a very important part) but we do expect you to actively get involved with the work alongside your team.

Required Skills & Qualifications:

  • 6+ years experience in design, customer experience, user experience, product management or service design using design thinking in a start-up environment.
  • Demonstrated expertise in designing and delivering B2B and B2C facing digital products.
  • A proven high level of attention to detail with a strong visual design background.
  • Ideal experience working in banking, FinTech, SAAS based products or identity verification.

Benefits:

  • Pick Your Own Tech: We want you to be comfortable with your technology. That's why every employee is given an allowance to purchase the technology they want.
  • Ongoing Development Opportunities: We pride ourselves on our culture of continuous development and learning.
  • Hybrid Working: At a minimum, we come together on Wednesdays and Fridays so we can maintain our vibrant office culture.
  • Enhanced Parental Leave: We offer up to 12 weeks paid parental leave for primary carers and 4 weeks for secondary (with the option to swap in if needed).
  • Team Building & Social Events: Trivia or board game fan? We have you covered.

Keyword: Designation

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