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Customer Service Representative

2 months ago

South Melbourne, Victoria, Australia Pathfinder Recruitment Full time

Job Summary:

Pathfinder Recruitment is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role involves serving as the primary point of contact for both B2C and B2B customers, ensuring a seamless customer journey from inquiry to successful retrieval.

Key Responsibilities:

  • Customer Service: Serve as the primary point of contact for both B2C and B2B customers, ensuring a seamless customer journey.
  • Case Management: Manage and coordinate the entire lifecycle of each customer case, ensuring timeliness and efficiency.
  • Communication: Communicate with clients in person and via phone, regardless of location.
  • Customer Welcome: Welcome and assist customers or guests visiting the office.
  • Financial Management: Utilize finance applications to create accurate quotes and invoices for customers.
  • Follow-up: Follow up on all quotes and invoices to ensure prompt payment and customer satisfaction.
  • Customer Feedback: Proactively gather and respond to customer feedback and reviews to maintain a high level of service.
  • Partner Engagement: Re-engage with existing referral partners and encourage increased usage of our services.
  • Business Development: Build meaningful business relationships with new and existing partners to increase revenue.
  • Marketing Support: Collaborate with sales and marketing resources to secure, grow, and retain referral partners.
  • Research and Development: Research new technology to stay up-to-date with industry trends.
  • Support and Collaboration: Provide support to the senior management team as needed and collaborate effectively with the sales and customer service team to achieve company goals.
  • Process Improvement: Provide feedback to management for process improvements and new initiatives.
  • Office Management: Manage internal office supplies and stocks to ensure smooth operations.
  • Company Values: Uphold the company's core values – Pride, Honesty, and Improvement in all interactions.

Qualifications:

  • Experience: Previous experience in customer service or sales roles preferred.
  • Technical Skills: Proficiency in finance applications and Microsoft Office Suite.
  • Technical Knowledge: Basic technical knowledge of computing and media devices.
  • Soft Skills: Ability to work independently and as part of a team, positive attitude, and willingness to learn.
  • Customer Service: Commitment to providing exceptional customer service.
  • Time Management: Ability to multitask and prioritize tasks effectively.